Web Design Tender - Call Center, Data Management and Website Development

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Project Details:

Type : Tender

Id : 19066613

Category : Web Design and Development

Title : Call Center, Data Management and Website Development

Estimated Budget : Looking for Proposals

Description:

We are a Canada based organization looking for potential and experienced service provider for our Call Center, Data Management and Website development requirements. We are looking for a service provider who could manage our insurance related services through Call Center and can manage related data alongside. Initially the contract will be of 5 years.
Scope of Services:

1. A personalized call center for Plan Participants
2. Processing of enrollment, requests for changes and applications
3. Data Integrity and Data management
4. Integration of insurance data with systems and service providers internal and external to us.
5. Communication with Plan Participants; and
6. Development of specific website to allow membership on-line (self-serve) functionality, such as viewing of relevant plan, entitlement, and beneficiary information, making changes to their personal information, the on-line editing and printing of plan-related forms.
7. Service provider needs to perform all work in Canada and all the data collected, maintained, or otherwise managed must not be exchanged, linked, or provided, electronically or otherwise, to any entity beyond Canadian borders.
   

We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to contact us on or before 2:00 PM (Eastern Daylight Saving Time EDT) on August 18, 2009 via post, courier or hand delivery only. This tender is Onshore and Offsite.

Payment terms are negotiable. Interested service providers are requested to submit proposals on or before 14:00 Hrs on August 17, 2009 via courier and hand delivered only. This tender is Global and offsite. Providers may have to visit our locations for meetings and briefings purposes.

Country : Canada

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